SESSION ONE • Wed, Sept. 18, 2019 • 1:30 PM – 4:30 PM
SPEAKER AND TOPIC TBA
Update Coming Soon
Check out our evening speaker information below!
SESSION TWO • Wed, Sept. 18, 2019 • 6:30 PM – 9:00 PM
DEALING WITH DIFFICULT PEOPLE
How to Communicate Tactfully with Anyone in Any Situation
Communication is an art. Those who do it tactfully always get what they want, more of the time. In this high-content seminar, high-energy speaker Dan O’Connor takes you on a journey through tactical communication. He’ll teach you the right words that get results, persuasive language for gaining cooperation, listening skills for building trust, questioning techniques for gaining important information staying in control during emotinally charged situations, and much more.
What you’ll take away:
- Communicate with precision and skill under pressure
- Become assertive without being aggressive
- Learn how to deal with negativity in the workplace
- Unlock strategies for delivering 5-star customer service
- Discover customer service strategies for left-brainers