SESSION ONE • Tue, Jan. 15, 2018 • 1:30 PM – 4:30 PM
THE BEST CUSTOMER EXPERIENCE WINS!
How to Create Unprecedented Buyer Loyalty
Every person in your organization truly IS your organization. Does everyone understand the crucial role they play in creating and keeping customers for life, who will refer all their friends to you? In this high-energy, fun and information-packed seminar best-selling author, award-winning speaker and former professional actress, Linda Larsen will teach specific skills to help create an environment that makes people LOVE you, LOVE your product or service and sing your praises to anyone who is willing to listen.
SESSION TWO • Tue, Jan. 15, 2018 • 6:30 PM – 9:00 PM
IT’S NOT ABOUT THE KNOCK DOWN
It’s About The Get Up!
Ian hasn’t always believed it was a great day to be alive. After being born premature, abused in foster care and growing up in South Central Los Angeles, one of the toughest neighborhoods in America, Ian Humphrey failed to see the opportunities before him as he was blinded by the “smog” of anger, confusion and influence from his peers. As a result, he was sentenced to 15 years in prison. It was there that he made the most of his opportunity to change his life. After receiving an early release more than 20 years ago, Ian has made it his mission to help others see adversity as an opportunity and that no matter how difficult life becomes, every day is A Great day to be Alive!
Attendees will receive the push they need to overcome obstacles in the workplace and their personal lives.
4 Points by Sheraton
27000 S. Karevich Dr.
Novi, MI 48377