SESSION ONE • Wed, Sept. 18, 2019 • 1:30 PM – 4:30 PM
FRONT ROW LEADERSHIP
How Top Performers Never Settle For Balcony Seats
When you’re stuck in the balcony it’s hard to lead a front-row team. What’s even harder is leading a team when you’ve lost your leadership mojo! Need some motivation? Some inspiration? A push to get to the next level? You’re not alone! We all know we can accomplish more with an energized and motivated team. Marilyn will share the secrets that high-performers use to be
in the front-row. You’ll be able to get more done, achieve larger goals and overcome fears and insecurities that don’t serve you or your team.
SESSION TWO • Wed, Sept. 18, 2019 • 6:30 PM – 9:00 PM
DEALING WITH DIFFICULT PEOPLE
How to Communicate Tactfully with Anyone in Any Situation
Communication is an art. Those who do it tactfully always get what they want, more of the time. In this high-content seminar, high-energy speaker Dan O’Connor takes you on a journey through tactical communication. He’ll teach you the right words that get results, persuasive language for gaining cooperation, listening skills for building trust, questioning techniques for gaining important information staying in control during emotinally charged situations, and much more.
What you’ll take away:
- Communicate with precision and skill under pressure
- Become assertive without being aggressive
- Learn how to deal with negativity in the workplace
- Unlock strategies for delivering 5-star customer service
- Discover customer service strategies for left-brainers