EXCEPTIONAL CUSTOMER SERVICE
How to Win and Keep Your Customers
Wednesday, September 15, 2010 (1:30pm-4:00pm)
Customer expectations are higher than ever. With competition in every industry greater than ever, your customer service skills may be the only thing that gives you the edge. In this content-filled program, you’ll learn fascinating statistics and practical strategies that will leave you with a desire to serve at a new level. You’ll discover how to attract more new customers to keep them for life. Lisa Ford has been inducted into the National Speaker’s Hall of Fame and is one of the most sought after trainers in North America today.
• HOW CUSTOMERS DEFINE QUALITY SERVICE
• 7 ESSENTIAL HABITS OF EFFECTIVE CUSTOMER SERVICE
• HOW TO CALM DOWN AN ANGRY CUSTOMER
• LISTENING TECHNIQUES THAT MAKE A DIFFERENCE
• CONSISTENTLY EXCEEDING CUSTOMER EXPECTATIONS
THE TRUTH ABOUT LYING
How to Spot a Lie and Protect Yourself from Deception
Wednesday, September 15, 2010 (7:00pm-9:30pm)
Everyone in the world reveals the truth through easily recognizable verbal and visual “leaks.” And they’re NOT the ones you would expect! Imagine what it would be like to be able to detect when someone is not being honest with you during a job interview or a sales call. How about when you're buying a house or trying to find a trustworthy baby sitter? In this fascinating, informative and interactive multimedia presentation, top speaker Stan Walters teaches you how to spot deception, a practical skill that you can use immediately.
• EASILY TELL WHEN PEOPLE ARE LYING TO YOU
• RECOGNIZE AND REACT TO A PERSON'S STRESS BEHAVIORS
• READ THE SILENT COMMUNICATION OF BODY LANGUAGE
• DECODE THE REAL MEANING BEHIND PEOPLE'S WORDS
• HOW TO KNOW WHEN SOMEONE IS READY TO CONFESS
Seminar Location
The Yes! Network now holds all live events at Emagine Theater complex in Novi, Michigan. This top-notch facility provides ample free parking, great area restaurants, and easy access from major highways. Click here for a map.
Networking Hour presented by Local Business Network and Minesh Baxi...
The Yes! Network is proud to announce a new partnership with Local Business Network and Minesh Baxi and Associates. LBN President Chuck Gifford and Minesh are both master networkers, and co-authors of the book "Network Your Way To $100,000 And Beyond".
Every Yes Network event features a powerful networking hour prior to each seminar. During these sessions there will be fun, games, and activities specifically designed to connect you with the people you want to meet. Now, with Chuck and Minesh at the helm, it will be more exciting than ever.
The afternoon networking will take place from 12:30PM - 1:30PM and the evening networking from 6PM - 7PM. If you are interested in connecting with dozens of friendly local area professionals, be sure to attend. To learn more about Local Business Network, “The Power Networking Organization”, visit their site at www.locbusnet.com. Minesh can be reached at www.MineshBaxi.com.
